Shopper voice · One-question surveys
Stop guessing why they leave.Ask them.
One question, at the right moment. After an order: what almost stopped you? When they’re about to leave: is anything stopping you? The answers add up into reasons, and the reasons become tests.
Free scan. No account.Try it below
Echo · Shopper voice
- 1Switch it onAfter an order, when leaving, or both. Off until you say so.
- 2Shoppers answer in a tapFixed choices so answers add up, plus “something else” for their own words.
- 3Reasons become testsTurn the top reason into an Echo Agent idea, with the answers attached as evidence.
Don’t read about it. Try it.
These run the real Wavelynks code, right here in your browser.
01
Answer it yourself
This is the card your shoppers see. Pick an answer and watch it land in the report.
How it works.
- 1
Switch it on
After an order, when leaving, or both. Off until you say so.
- 2
Shoppers answer in a tap
Fixed choices so answers add up, plus “something else” for their own words.
- 3
Reasons become tests
Turn the top reason into an Echo Agent idea, with the answers attached as evidence.
The details. All of them.
The two moments that matter
Right after an order, and when a shopper heads for the exit on a page they spent time on.
Polite by design
At most once a month after an order, every two weeks when leaving, and never during checkout.
Their own words
“Something else” lets shoppers say it plainly. You read every note.
From answer to test in one click
Delivery, price, fit, returns, trust: each reason comes with a test idea ready to build.
In your shoppers’ language
The card speaks English, French or Dutch, whichever your page is in. The answers add up in one report.
In your Monday email
The weekly report lists what shoppers told you.
Questions.
It’s one tap, shown rarely, never in checkout, and easy to dismiss. That’s the whole design.
Quit guessing.
Start knowing.
Paste your URL. In about a minute you’ll know where your store loses sales. Worst case, it’s perfect. (It isn’t.)